Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How can I place an order?
A: Browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete your purchase.
Q: Do you offer international shipping?
A: No, we don’t ship worldwide.
Q: How long does delivery take?
A: Orders within India typically take 5-7 business days. International orders may take 10-15 business days.
Q: Can I track my order?
A: Yes, once your order is shipped, we will email you a tracking link.
Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, net banking, UPI, and PayPal.
Q: Is online payment secure?
A: Absolutely! We use advanced encryption technology to ensure your transactions are secure.
Returns & Exchanges
Q: What is your return policy?
A: We DOES NOT ACCEPT RETURNS OR ISSUE REFUNDS FOR ANY REASON, however we do allow exchange within 7 days of the delivery date. In the event you are dissatisfied with your item for any reason, we will allow you to exchange your item for an item of equal or greater value.
Q: How do I initiate a return or exchange?
A: Contact us at ratnamjewellers007@gmail.com with your order details, and we will guide you through the process.
Product Care
Q: How do I care for my jewelry?
A: Store your jewelry in a cool, dry place, away from direct sunlight. Clean gently with a soft cloth and avoid contact with chemicals.
Q: Is the silver used in your products genuine?
A: Yes, we use 925 sterling silver in all our silver jewelry, ensuring authenticity and quality.
Still Have Questions?
If your question isn’t listed here, feel free to contact us at ratnamjewellers007@gmail.com. We’re happy to help!