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Frequently Asked Questions
Everything you need to know before you order
Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How can I place an order?
A: Browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete your purchase.
Q: Do you offer international shipping?
A: No, we don’t ship worldwide.
Q: How long does delivery take?
A: Orders within India typically take 5-7 business days. International orders may take 10-15 business days.
Q: Can I track my order?
A: Yes, once your order is shipped, we will email you a tracking link.
Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, net banking, UPI, and PayPal.
Q: Is online payment secure?
A: Absolutely! We use advanced encryption technology to ensure your transactions are secure.
Returns & Exchanges
Q: What is your return policy?
A: We DOES NOT ACCEPT RETURNS OR ISSUE REFUNDS FOR ANY REASON, however we do allow exchange within 7 days of the delivery date. In the event you are dissatisfied with your item for any reason, we will allow you to exchange your item for an item of equal or greater value.
Q: How do I initiate a return or exchange?
A: Contact us at ratnamjewellers007@gmail.com with your order details, and we will guide you through the process.
Product Care
Q: How do I care for my jewelry?
A: Store your jewelry in a cool, dry place, away from direct sunlight. Clean gently with a soft cloth and avoid contact with chemicals.
Q: Is the silver used in your products genuine?
A: Yes, we use 925 sterling silver in all our silver jewelry, ensuring authenticity and quality.
Still Have Questions?
If your question isn’t listed here, feel free to contact us at ratnamjewellers007@gmail.com. We’re happy to help!
Is your jewellery certified?
Yes. Gold is BIS-hallmarked, diamonds are independently certified, and our silver is genuine 925 sterling. Certification accompanies every eligible piece, and every item is quality-checked before dispatch.
What payment methods do you accept?
All major methods through our secure encrypted gateway: UPI (Google Pay, PhonePe, Paytm, BHIM), all credit and debit cards (Visa, Mastercard, RuPay, American Express), net banking for all major Indian banks, and popular wallets. We never see or store your card details.
Do you accept returns or offer refunds?
All sales are final — we do not accept any returns or refunds. Every piece is individually quality-checked, certified and photographed before dispatch. In the rare event of damage during transit, contact us within 48 hours of delivery with an unboxing video and we will make it right. We are always happy to share extra photos, videos and measurements of any piece before you order.
How long does delivery take?
We offer complimentary, fully-insured shipping across India. Orders are dispatched within 1–2 business days and typically delivered within 3–5 business days, in signature Ratnam Jewellers packaging.
How do I find my ring size?
Our Size & Care Guide walks you through measuring at home with just a strip of paper, with a full conversion table for US and Indian sizes. You are also welcome to visit our boutique in Sarafa Bazar, Narmadapuram for a complimentary fitting.
Do you take custom or bespoke orders?
Yes — bespoke commissions are a speciality. Share your idea on WhatsApp or through the contact page and our master artisans will guide you from sketch to finished heirloom. Note that bespoke and engraved pieces are made to order and cannot be returned.
Are the gold and silver rates on your site live?
Yes. The rates bar at the top of the site shows live Madhya Pradesh bullion market rates, refreshed throughout the day, so you always see current 24K/22K gold and silver prices.
How should I care for my jewellery?
Each material has its own needs — silver loves a polishing cloth and an airtight pouch, gold prefers mild soapy water, and gemstones should stay away from heat and chemicals. See the care section of our Size & Care Guide for the full routine.
Can I see a piece before buying?
Of course. Visit us at Sarafa Bazar, Narmadapuram (Mon–Sat 10 AM – 8 PM, Sun 11 AM – 5 PM), or message us on WhatsApp and we will send detailed photos and videos of any piece you are considering.